Refund and cancellation
Last updated 8 September 2026.
Plain rules for the two payments in this service. Read this together with the terms of service.
Scope
This policy covers the implementation fee and the monthly managed service fee for the clinic enquiry follow-up service. It does not cover charges billed by third parties, which are dealt with separately below.
Implementation fee
The implementation fee is ₹25,000 plus applicable GST, paid in two parts.
- Before work starts. The first 50% is refundable in full if you cancel before we begin the mapping work, normally the first working session after payment.
- Once work has started. The first 50% covers the mapping and build work already done and is not refundable after that work begins.
- If we are late. If we cannot deliver the agreed core V1 implementation within 21 days of receiving all required access, information and approvals from you, you may cancel before the second milestone falls due and you will not owe it. The 21 days do not run during the delays listed in section 6 of the terms of service.
- After go-live. Once the agreed V1 implementation is live in your clinic, the implementation fee is not refundable, because the work has been delivered.
Monthly managed service
- The monthly fee is ₹12,000 plus applicable GST, billed monthly in advance from go-live.
- There is no lock-in. You can stop at the end of any paid month.
- Part months are not refunded. If you cancel mid-cycle, the service continues to the end of the period you have paid for.
- If we fail to deliver the monthly service for a full month and the cause is ours, we credit that month.
How to cancel
Send a message on WhatsApp or an email to vedant@aevolve.ai saying you want to stop. Reach us at least three working days before your next billing date so we can stop the invoice in time. We confirm every cancellation in writing. You do not need to give a reason, and no one will call to talk you out of it.
What is not refundable
- Third-party software and messaging charges already incurred, including WhatsApp Business Platform conversation charges levied by Meta.
- Work already delivered and accepted.
- GST already paid to the government on an issued invoice, which follows the tax rules on credit notes.
Disputed invoices
If you think an invoice is wrong, tell us within 15 days of receiving it and we will not treat it as overdue while we sort it out. We will correct genuine errors and issue a credit note.
How to raise a request and when you will hear back
- Send the request to vedant@aevolve.ai or on WhatsApp.
- We acknowledge within 48 hours.
- We decide and reply within 7 working days.
- Approved refunds are paid back to the original payment method, or by bank transfer, within 10 working days of approval.