Terms of service

Last updated 8 September 2026.

These terms cover the clinic enquiry follow-up service. Every clinic also receives a written scope before work starts. Where the written scope is more specific than this page, the written scope applies.

1. Who we are and who these terms bind

The service is provided by Aevolve, India, referred to here as Aevolve, we or us. They bind the clinic or business that engages us, referred to as the clinic or you. They take effect when the clinic accepts a written scope or pays the first invoice, whichever happens first.

2. The service

Aevolve sets up and runs the follow-up between the clinic's existing patient enquiries and its attended consultations. The agreed core V1 implementation is the set of items listed in the clinic's written scope, normally:

• enquiry sources connected into one list,
• acknowledgement and follow-up message sequences written for the clinic's treatments,
• staff tasks, owners and statuses,
• the attendance step,
• the weekly owner report,
• training for the front desk.

Anything not in the written scope is outside V1 and is quoted separately.

3. What you provide

• Access to the places enquiries arrive: lead forms, WhatsApp Business, call logs, and calendar or CRM where in scope.
• One named person who owns the front desk list and marks attendance.
• Timely approval of message content and sequences.
• About 30 minutes of the owner's time each week to review the numbers.
• Accurate information about the clinic, its treatments and its registrations.

4. Fees, GST and payment schedule

• Implementation: ₹25,000 one-time, plus applicable GST.
• Managed service: ₹12,000 per month, plus applicable GST.
• 50% of the implementation fee is payable to begin implementation.
• 50% of the implementation fee is payable when the agreed V1 implementation goes live in the clinic.
• The monthly managed service fee starts from go-live and is billed monthly in advance.
• A tax invoice is issued for every payment.

GST is charged at the rate applicable to the service on the date of invoice and is shown separately on the invoice. Prices quoted on this website are exclusive of GST.

5. Third-party software and messaging charges

Third-party software or messaging charges, where required, are billed separately and are not included in either fee. This includes WhatsApp Business Platform conversation charges levied by Meta, and any paid tool the clinic asks us to use. We tell you before adding anything that carries a charge. Where practical, these accounts are opened in the clinic's name so the clinic owns them.

6. Delivery: the 21-day commitment

If Aevolve cannot deliver the agreed core V1 implementation within 21 days after receiving all required access, information and approvals from the clinic, the clinic may cancel the implementation before the second setup milestone is due. The first milestone covers the work completed to that point and is not refunded.

The 21-day period does not run during delays caused by:

• the clinic not providing access, information or a named front desk owner,
• delayed clinic approvals of message content, sequences or scope,
• third-party API limitations,
• Meta or WhatsApp restrictions, reviews or approvals,
• clinic software that does not support a connection listed in the written scope,
• failures of dependencies outside Aevolve's reasonable control.

7. What we do not guarantee

We also do not guarantee uninterrupted service from third parties such as Meta, WhatsApp, Google or the clinic's own software, and we are not responsible when those platforms change, restrict or suspend access.

8. Term, billing cycle and cancellation

• The managed service runs month to month after launch. There is no lock-in for this offer.
• The clinic may cancel the managed service at any time before the next billing cycle begins. The service continues to the end of the paid period and then stops.
• Aevolve may end the managed service with 30 days' notice.
• On termination we hand over the accounts, data and documentation that belong to the clinic.

Refunds are covered by the refund and cancellation policy.

9. Your responsibilities and compliance

The clinic is responsible for its own patients and its own communications. In particular, the clinic confirms that:

• it has the right to contact the people whose enquiries enter the system, and has obtained any consent required, including opt-in for WhatsApp messaging,
• it holds the registrations and qualifications needed to offer the treatments it advertises,
• message content it approves is accurate and complies with applicable medical advertising rules,
• it will honour opt-out requests, on WhatsApp and elsewhere.

Automated messages set up by Aevolve handle acknowledgement, scheduling, reminders and follow-up. They do not give medical advice, are not used for bulk promotional messaging, and stop when a patient asks them to stop.

10. Confidentiality and data

Each side keeps the other's non-public information confidential. Enquiry data stays in accounts the clinic owns and controls. Before work starts we list every tool that touches enquiry data, who can read it, and what is deleted when the service ends. We do not sell enquiry data and we do not use one clinic's data for another. Our handling of information about you is described in the privacy policy.

11. Intellectual property

The clinic owns its own data, its accounts, and the message content written for it. Aevolve keeps ownership of its own methods, templates, tooling and know-how, including anything it built before this engagement or builds for general use, and may reuse them for other clients. Neither side may use the other's name or logo publicly without written permission.

12. Limitation of liability

Neither side is liable for indirect or consequential loss, including lost profits, lost patients or lost goodwill. Aevolve's total liability under an engagement is limited to the fees paid by the clinic to Aevolve in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under Indian law, including liability for fraud.

13. Suspension and termination

We may suspend the service if an invoice is more than 15 days overdue, or if continuing would breach a platform policy or the law. We will tell you first and give you a chance to fix it where fixing it is possible.

14. Changes to these terms

These terms may change for new engagements. The version in force on the date a clinic's written scope is issued applies to that engagement. The date at the top of this page shows the current version.

15. Governing law and jurisdiction

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at our registered place of business in India. Before starting proceedings, both sides agree to try to resolve the matter in good faith within 30 days of a written notice.

16. Contact

Message us on WhatsApp, email vedant@aevolve.ai, or call +91 70419 10903. For complaints, write to vedant@aevolve.ai. Full business details are on the contact page.